tkgem1 Privacy
Policy

1  About This Policy

tkgem1 ("we", "us", "platform") is a trusted online gaming platform in Bangladesh. When you visit our website tkgem1.lat, register, or use any of our services, you agree to the terms of this privacy policy.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what your rights are. We treat your privacy as our highest priority and are committed to keeping your information properly protected.

Personally Identifiable Information

When you create an account on tkgem1, we may collect the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• National ID card or passport number (when identity verification is required)
• Address and residential information
• Payment information (partial details of bKash, Nagad, Rocket, Upay or bank account numbers)

Usage and Activity Information

We also collect information about how you use the platform:

• Login time, session duration, and activity history
• Gaming history, betting patterns, and transaction records
• Deposit and withdrawal details (amount and time)
• Communication history with customer support
• Records of promotional offers accepted or declined

Technical and Device Information

Information automatically collected from your device and internet connection includes:

• IP address and geographic location (up to country level)
• Browser type and version
• Operating system and device type
• Cookies and session tokens
• Referring website address (if applicable)

3  Why We Use Your Information

tkgem1 uses the information we collect for the following specific and lawful purposes:

• Account management: For registration, verification, and account security.
• Processing financial transactions: To complete deposits (bKash, Nagad, Rocket, Upay, and bank transfers) and withdrawals.
• Age and identity verification: To ensure that only those aged 21 or above are using the platform.
• Customer service: To resolve your questions, complaints, and issues.
• Security and fraud prevention: To detect and prevent fraudulent activity.
• Ensuring responsible gaming: To identify problematic gaming behavior and provide appropriate support.
• Personalized experience: To recommend games and offers based on your preferences.
• Technical improvement: To improve the functionality and security of the platform.

Retention Period

tkgem1 retains your personal information for as long as it is necessary to provide services or to meet legal obligations. Even after an account is closed, we may retain certain information up to the legally required period.

Transaction records and financial information are generally stored securely for the purpose of long-term financial auditing and fraud prevention.

Security Measures

To keep your information safe, we apply high-standard technical and procedural measures:

• SSL encryption: All data transmission is secured with 256-bit SSL encryption.
• Secure servers: Data is stored only on access-controlled, encrypted servers.
• Two-factor authentication: An additional security layer for account access.
• Regular security audits: Routine checks to identify system vulnerabilities.
• Staff training: All staff are trained in data protection and bound by confidentiality agreements.

Cookie Policy

tkgem1 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required for the basic functioning of the platform.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand and improve how the platform is used.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to stop working.

5  Limits on Information Sharing

tkgem1 does not sell or lease your personal information to any third party for commercial purposes. Information may be shared in a limited way only in the following specific circumstances:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: With trusted partners who assist in the registration and account verification process.
• Legal authorities: In response to lawful orders from courts or regulatory bodies in accordance with the laws of Bangladesh.
• Security investigations: With relevant authorities in the investigation of fraud or criminal activity.
• Technology service providers: With trusted partners providing hosting, analytics, and technical support — under strict confidentiality agreements.

7  Strict Age Policy

tkgem1 is for individuals aged 21 and above only. We do not collect information from minors in any way, nor do we operate any services for them. If a minor attempts to register on our platform, we will immediately close that account and delete all associated information.

The age verification process is an important part of our information collection. We may request copies of official documents to verify the age provided at the time of registration.

To ensure responsible gaming, we monitor your gaming patterns. This information is used solely for your protection — not for marketing or any other commercial purpose. To learn more, visit our Responsible Gaming page.

8  Information Transfer Policy

tkgem1 is an international service platform, and your information may be stored or processed outside Bangladesh. Wherever information is stored or processed, we ensure it is handled in accordance with the standards described in this privacy policy and with appropriate security measures.

For international data transfers, we always ensure contractual safeguards are in place to maintain the security of your personal information.

9  Policy Update Process

We may modify or update this privacy policy from time to time. For any significant changes:

• The updated policy will be published on the website.
• The "Last Updated" date at the top of the page will be changed.
• For significant changes, registered users will be notified by email.

If you continue to use the platform after a new policy is published, it will be assumed that you have accepted the updated policy. We therefore recommend that you read this policy regularly.