tkgem1 Full Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the tkgem1 platform ("Platform" or "Site") and its users. By creating an account on tkgem1 or using the platform, you are considered to have accepted all provisions of these Terms. If you do not agree with any part of these Terms, please do not use the platform.

1 General Terms and Definitions

The following terms used in this document carry specific meanings:

• "tkgem1" or "we" — refers to the organisation that operates the tkgem1 platform.
• "User" or "you" — any person who has registered on or is using the platform.
• "Account" — a user's personal profile on the platform.
• "Gaming Balance" — the total amount of funds held in an account.
• "Bonus" — any additional amount or benefit provided by tkgem1.
• "Wagering Requirement" — the condition requiring a specified amount to be wagered before bonus funds can be withdrawn.
• "KYC" — Know Your Customer — the process of verifying a user's identity.

These Terms are governed by the laws of the People's Republic of Bangladesh. In the event of any dispute, the applicable laws of Bangladesh will be followed.

2 Account Registration and Eligibility

2.1 Registration Requirements

To create an account on tkgem1, the following conditions must be met:

• You must be at least 21 years of age.
• You must provide accurate and truthful information at the time of registration.
• You may only hold one account — creating multiple accounts is strictly prohibited.
• It is your responsibility to keep your account password confidential.

2.2 Account Security

You are responsible for all activity carried out through your account. You must notify our support team immediately if you become aware of any unauthorised access to your account.

2.3 Updating Information

If any of your personal details change (address, phone number, email), you must update them in your account or inform our support team.

3 Age Verification and Identity Confirmation

3.1 Age Verification

tkgem1 strictly prohibits participation by anyone under the age of 21. We may request the following documents to verify age at the time of registration or at any time thereafter:

• National ID Card (NID)
• Passport
• Birth registration certificate
• Driving licence

3.2 KYC Verification

We may require identity verification (KYC) to be completed before processing a withdrawal. This process may include the following:

• A copy of a government-issued identity document
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The following payment methods are accepted for depositing funds on tkgem1: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳300 (per method)
• You may only deposit from a payment account registered in your own name.
• Deposits made through third parties are strictly prohibited.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawal requests will only be sent to the same payment method used for the deposit.
• Withdrawal requests may be delayed if KYC verification has not been completed.

4.3 Transaction Limits

tkgem1 reserves the right to set or change individual or site-wide transaction limits at any time. Users will be notified of such changes in a timely manner.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳32,000 → ৳15,000 bonus → total balance ৳47,000

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25 times (25x). This means that in order to withdraw the bonus amount, you must wager 25 times that amount.

5.3 General Bonus Terms

• Each bonus offer is subject to its own terms and conditions.
• While one bonus is active, another bonus cannot be claimed.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• tkgem1 reserves the right to cancel a bonus in cases of suspected bonus abuse.
• Each bonus offer has a set expiry date and will be cancelled automatically once it expires.

5.4 VIP Program

tkgem1's VIP program has five tiers, each offering weekly cashback:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

Advancement through VIP tiers depends on your activity on the platform, and tkgem1 reserves the right to change these criteria.

6 Gaming Rules and Fair Play Policy

6.1 Game Rules

Each game on tkgem1 has its own rules. It is the user's responsibility to read the specific rules of a game before starting to play.

6.2 Technical Issues

If a game is interrupted due to server or connection issues, tkgem1 will make every effort to resolve the problem. However, tkgem1 reserves the right to void results caused by technical errors.

6.3 Fair Play Policy

tkgem1 is committed to ensuring a fair play environment. Our games are operated using SSL encryption and a neutral Random Number Generator (RNG).

6.4 Betting Limits

Each game has set minimum and maximum betting limits. Additional betting limits may apply when playing with a bonus balance.

7 Prohibited Activities and Account Termination

7.1 Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

• Creating or operating multiple accounts
• Bonus abuse or bonus fraud
• Money laundering or illegal transactions
• Use of automation software or bots
• Hacking, phishing or any other cybercrime
• Impersonating another user or engaging in fraud
• Exploiting technical vulnerabilities of the platform
• Depositing or withdrawing through third parties

7.2 Consequences of Account Termination

If evidence of prohibited activity is found, tkgem1 may immediately:

• Permanently terminate the account
• Forfeit all balances in the account
• Notify the relevant authorities

8 Privacy & Data Protection

8.1 Data Collection

tkgem1 collects, stores, and processes users' personal information. How this information is used is described in detail in our Privacy Policy.

8.2 Data Security

We use SSL encryption and advanced security technology to protect user data. However, we want to inform you that transmitting data over the internet is not entirely risk-free.

8.3 Sharing Data with Third Parties

Data may be shared with certain third parties when required for legal obligations, KYC verification, and fraud prevention. For more details, please see our Privacy Policy.

9 Limitation of Liability

9.1 Service Availability

The tkgem1 platform is provided on an "as is" basis. The service may be temporarily unavailable due to maintenance, technical issues, or other reasons. tkgem1 is not obligated to provide any compensation for this.

9.2 Gaming Decisions

Users participate in gaming voluntarily and at their own discretion. tkgem1 is not responsible for money lost through gaming. Gambling is risky and winning is never guaranteed.

9.3 Third-Party Services

tkgem1 will not be liable for failures of payment gateways or other third-party services.

10 Responsible Gaming

tkgem1 places the highest priority on responsible gaming. We believe gaming should be done for entertainment purposes only.

10.1 Self-Control Tools

Users on our platform can use the following tools:

• Set deposit limits (daily, weekly, monthly)
• Set loss limits
• Request a temporary account suspension
• Permanent self-exclusion option

10.2 Support

If you or someone you know is struggling with a gaming addiction, our support team is always ready to help. For more information, please visit our Responsible Gaming page.

11 Changes to Terms & Termination

11.1 Right to Make Changes

tkgem1 reserves the right to change, amend, or update these terms and conditions at any time. For important changes, we will make every effort to notify users in a timely manner.

11.2 Continued Use After Changes

If you continue to use the platform after the terms and conditions have been changed, it will be assumed that you have agreed to the new terms and conditions.

11.3 Account Termination

You may request to close your account at any time through our support. It is your responsibility to withdraw any withdrawable balance before closing your account.

11.4 Termination by Us

In the event of a violation of these terms and conditions, or for any other reasonable cause, tkgem1 reserves the right to immediately close any user's account.

12 Dispute Resolution

12.1 Resolution Through Contact

For any dispute or complaint, please contact our support team first. We provide assistance in Bengali via 24/7 live chat. You can also reach us by email: [email protected]

12.2 Time Limit for Submitting Disputes

If you have a dispute regarding a transaction or gaming result, you must notify us within 30 days of the incident. Complaints submitted after the specified time may not be accepted.

12.3 Final Decision

tkgem1's decision shall be considered final in resolving disputes. However, we are committed to reviewing complaints through a fair and transparent process at all times.